Open the top cover of sensor to replace a new battery, after the light stops flashing, press the test key and the light will flash again, continuous flashing indicates normal operation.

We recommend discussing with our company's engineers, and let professionals assist them.

Please use glass cloth tape withstands over 200℃, and wrap more than 5 times. Please contact us if necessary.

Please contact us.

Please install a socket near the gateway.

Install one more gateway.

Please check whether the antennas of the sensor and gateway are loose.

It means that the sensor wire is damaged, please contact us and our engineers will assist in replacing it.

Please check the gateway whether have signal or not.

a. Please unplug the power, reinsert the SIM card, then restart the gateway. b. Please check whether the network connection is working properly.

Please open the top cover of sensor and press the test key to ensure whether the light flashes.

a. Please check whether the sense wire is damaged. b. Please check the battery level.

Need to be above -75dB.

Sensors will automatically search for the transmission signal from gateway.

About 1 to 2 years depends on the frequency of data transmission.

Please contact our staff or customer service.

Download the app "Grill ProbeE" from Apple Store or Google Play.

Insert a probe into the food and cross the safety line.

After opening the app "Grill ProbeE", take the probe out of charging stand, and tap the icon in the top right corner of the screen, then a list of pairable probes will be showed, tap a probe which you want to pair with. It means connected if the icon is showed on the list, if not, it means disconnected.

We recommend that you put the device upright and on a high place for making Bluetooth signal more stable.

-40℃～300℃

0℃～300℃

±1℃

Stainless steel 304.

30m if it's in an open area, 7m if it's indoor. (Depends on the thickness of the wall)

It can operate continuously for 70 hrs.

AAA battery.

Please restart the app.

The app "Grill ProbeE" uses Bluetooth BLE4.2 protocol, iPhone5, SE and other older system cannot support it.

We recommend wiping the probe with 75% alcohol or alcohol pads before and after using, make it dry and clean.

Thermo has passed the global certification IP67.

Up to 4 probes can be connected at the same time.